Refund policy


At RIGUX, every product is made to order specifically for you after your order is placed. This allows us to reduce waste, maintain quality, and create products exclusively for each customer.

Because every item is produced on demand, please review your order carefully before completing your purchase.

By placing an order with RIGUX, you agree to the policy below.

No Returns, Refunds or Exchanges for Customer-Related Reasons

We do not accept returns, refunds, or exchanges for any of the following reasons:

  • You selected the wrong size.
  • You selected the wrong color.
  • You ordered the wrong design.
  • You changed your mind after placing the order.
  • The product matches the description but does not meet your personal preference.
  • You no longer want the product.
  • Incorrect address provided during checkout.
  • Failure to collect a shipment or refusal to accept delivery.

Please review the product description, size chart, color selection, and shipping details carefully before placing your order.

When We Will Help

If your order has an issue caused by our error, we will gladly provide an appropriate resolution.

This includes:

  • You received the wrong product.
  • You received the wrong size compared to what you ordered.
  • You received the wrong color compared to what you ordered.
  • The product arrived damaged.
  • The product has a verified manufacturing or printing defect.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, you must contact us within 7 days of delivery.

Please email us at:

Email: rishitkgupta4201@gmail.com

Include:

  • Your Order Number
  • Full Name
  • A clear description of the issue
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)
  • Unedited opening/unboxing video (strongly recommended, and required for claims involving damage or missing items).

Without sufficient evidence, RIGUX reserves the right to deny the claim. Claims submitted without sufficient evidence may require additional verification.

Resolution

After reviewing your claim, RIGUX may provide one of the following solutions where appropriate:

  • A free replacement.
  • A full refund.
  • Another suitable resolution at our discretion.

The resolution provided will depend on the nature of the issue and the outcome of our verification process.

Products Not Eligible for Return or Exchange

The following are not eligible for return, refund, or exchange:

  • Products ordered in the wrong size by the customer.
  • Products ordered in the wrong color by the customer.
  • Products ordered by mistake.
  • Products returned due to personal preference.
  • Customized or personalized products.
  • Gift cards.
  • Clearance or final-sale items.
  • Products that have been used, washed, altered, or damaged after delivery.

Order Cancellation

Customers may request cancellation before an order enters production or fulfillment.

Since every RIGUX product is made to order, cancellation requests cannot be guaranteed once production has started.

If a cancellation request is approved before production begins, the payment will be refunded to the original payment method.

Right to Refuse Claims

RIGUX reserves the right to reject any request if:

  • The request is submitted after the applicable reporting period.
  • The issue is not caused by our error.
  • The product has been used, washed, altered, or intentionally damaged.
  • Fraudulent or abusive claims are suspected.

Contact Us

For any questions regarding your order, please contact us.

RIGUX Customer Support

Email: rishitkgupta4201@gmail.com

We are committed to providing premium products and fair resolutions whenever an issue occurs due to our error.